We talk to Wolfgang Tertnig, Head of Service Management at CONVOTIS about the development of our new brand and the important topics in 2022.
Dear Wolfgang, you are responsible for Services Management at CONVOTIS. To begin with, we would like to introduce you to our readers.
I started as Group Head of Service Management at the beginning of April and since then I have been able to gain a good first impression of the day-to-day business but also the strategic goals of the company in many discussions with colleagues. I have been particularly impressed by the warm welcome with which I have been received. I would like to take this opportunity to express my thanks for that!
I originally come from the telecommunications sector. In Mödling, I first attended the HTL, which was followed by a degree in communications engineering at the Vienna University of Technology. After my education, I held various management roles at T-Mobile and T-Systems. In my area of responsibility for sales and service delivery management, clear (E2E) responsibilities and a customer- and service-oriented mindset always had top priority. These topics will continue to accompany me and my colleagues intensively at CONVOTIS.
I prefer to spend my free time with my family in the form of smaller or larger excursions. When time permits, I also like to work on my DIY projects or get together with my friends. However, the latter has come up a bit short due to Corona restrictions, so now I’m looking forward to the warmer months all the more!
With your extensive industry experience, we’re naturally very interested in your take on trends. What will 2022 bring?
Regardless of how Corona evolves, the mobilization and flexibilization of the workplace is here to stay, meaning managed workplace services will continue to be a big topic. What was a nice-to-have in the past has become an absolute must-have here. What’s more, the most successful companies will be those that manage to embed virtual or hybrid creativity and innovation processes and formats into their culture and daily work routines.
While working via collaboration tools is extremely efficient, the lack of regular face-to-face exchange leads to limitations in proven idea generation processes. The cloudification trend will also continue to accompany us. More and more companies want to focus on their core competencies and therefore outsource infrastructure-related responsibilities.
What do you want to focus on at CONVOTIS in relation to these trends?
As CONVOTIS, we can offer our customers excellent services, whether with our many years of managed workplace experience or in the area of infrastructure-as-a-service in our highly secure CONVOTIS Cloud. We are aware that enterprise customers such as Red Bull need to be served differently than medium-sized outsourcing customers or small companies that purchase highly standardized products. For this reason, we develop efficient support models in service management that are adapted to the respective customer size and delivery complexity.
Here we can learn a lot from each other in the different CONVOTIS units. The best possible service with a view to profitability will be a key goal in service management.
What opportunities do you see arising from the newly integrated companies into CONVOTIS?
Our greatest assets as CONVOTIS is the great mindset and experience that our colleagues bring to the table, as well as the pronounced customer proximity. This helps us make the transition to ONE CONVOTIS and offer our customers a broader but still focused portfolio.
I think for many of our customers there will be very positive insights here, which will further expand the respective business relationships. We have a very solid starting point and a great vision. I’m very excited to be able to work with the team to make it happen.